FAQ - a list of frequently asked questions
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F.A.Q.
Frequently asked questions
Where are the Gorący Potok Thermal Baths located?
Gorący Potok Thermal Baths are located in Szaflary, 15 km from Zakopane. The exact address is Os. Nowe 45, 34-424 Szaflary
Is parking available at the Gorący Potok Thermal Baths?
Yes, there is a free parking lot for Gorący Potok Thermal Baths customers at the facility
What are the opening hours of the Gorący Potok Thermal Baths?
Monday through Friday: 11:00 a.m. – 10:00 p.m., Saturdays and Sundays: 9:00 a.m. – 10:00 p.m. During the high season and on holidays, the facility is open: 9:00 a.m. – 10:00 p.m. You can find the current opening hours for the day here
Is the thermal pool complex suitable for people with disabilities?
Yes, the facility is adapted to the needs of people with disabilities.
Do the Gorący Potok Thermal Baths have a hotel?
There are 3 apartments on the premises of the Gorący Potok Thermal Baths – more information under the Apartments tab.
How do I book/check the availability of apartments in Gorący Potok Thermal Baths?
Apartment reservations can be made by emailing apartamenty@goracypotok.pl or calling +48 733 333 119. For more information, see Apartments
Is it possible to purchase a gift voucher for the Gorący Potok Thermal Baths?
Yes. Detailed information about the offer is available in the Vouchers tab. Vouchers are available for purchase on our website in the Shop tab, either in paper format (printed on special paper + envelope with logo) or electronically (PDF format).
Is it permissible to smoke on the grounds of the Gorący Potok Thermal Baths?
Smoking cigarettes, tobacco products, novelty tobacco products and electronic cigarettes, etc. is prohibited on the premises of the Gorący Potok Thermal Baths. Smoking is allowed only in places specially designated for this purpose, properly marked and equipped.
How do I book a parcel of land at Camp Gorący Potok?
Reservations for a camper or camper trailer can be made directly through the camp website, as well as by emailing camp@goracypotok.pl or calling +48 883 122 223
Do the Gorący Potok Thermal Baths offer attractions for children?
Yes, in the Gorący Potok Thermal Baths there is a summer children’s zone that includes slides, a balloon pool “Children’s Spring”, a water playground “Figle Migle”, an inflatable zone, Baba Yaga’s playground, volleyball and ball fields. The opening of individual zones depends on the weather, the zone is open only during the summer. For more information, see the Children’s Zone tab
Is it possible to buy a swimsuit at the thermal baths?
Yes, in the main building in the Bistro (on the first floor) as well as in the Beef Master restaurant (first floor) there are display cases that show the assortment on offer. Purchases can be made by going to the staff.
What should I do if I left/lost something on the thermals?
The Gorący Potok Thermal Baths facility, in accordance with the regulations, is not responsible for items left in the complex. However, we encourage you to contact us as soon as possible – if the items are found by employees, the company will store them for a period of 3 days, calculated from the day they are found. At the request of the owner of the lost item, it is possible to send it back at his expense.
Where to find a calendar of events, bands, djs?
Up-to-date information on attractions planned for a given day, such as band performances, DJ parties, sauna ceremonies, and aqua aerobics, can be found in the Events Calendar tab.
Is it possible to rent a towel or bathrobe at the Gorący Potok Thermal Baths?
Yes, it is possible to rent towels and bathrobes for a fee in two places: at the ticket offices and at the reception of the SPA. You can check the prices in the tab – Price list.
Do the Gorący Potok Thermal Baths support multisport cards?
Yes, Termy Gorący Potok cooperates with popular discount programs: Multisport, Medicover, FitProfit, and the Large Family Card. For more information, visit the Discount cards tab.
F.A.Q.
Frequently asked questions - tickets
Is it necessary to book tickets to the Hot Creek Thermal Baths in advance?
We encourage you to purchase tickets online, especially during the season, on weekends and during organized events. Excluding these dates, you can purchase a ticket on the spot at the ticket office without a large queue
Is it possible to pay by card at the facility?
Yes, it is possible to pay by card at ticket offices and clearinghouses.
If I can't buy tickets online for a particular day, will there be on-the-spot buybacks available?
Yes, the online store has a limited number of tickets. If tickets are no longer available, you are welcome to purchase tickets at the stationary box offices.
Can I get an invoice for tickets purchased from the online store?
Yes, just during the purchase process select the option: “I want to receive an invoice” and fill in the data correctly.
F.A.Q.
Frequently asked questions - swimming pools
What to take with you to the thermal baths?
Things you should keep in mind when going to the thermal baths are: swimsuit/swimwear, towel and flip-flops. You can also bring additional accessories like swimming goggles, a swimming cap, inflatable wheels or noodles.
What is the temperature of the water in the pools?
The swimming pool basins at the Gorący Potok Thermal Baths are filled with thermal water at temperatures ranging from 34 to 40°C. At each pool there is an information plate with the current temperature.
Do I need cash or a card in the pool area?
No, payments for drinks, food and additional zones are charged on the watch, which you receive when you enter the thermal baths at the ticket offices. When settling the surcharge before leaving the facility, you can pay by cash or card
How much is the surcharge for exceeding the time in the pool area?
The surcharge for exceeding the time limit in the swimming pool and SPA zone is PLN 1 / 1 minute.
The surcharge for exceeding the time after 10 p.m. is PLN 2 / 1 minute.
Are there lifeguards at the Gorący Potok Thermal Baths?
Yes, lifeguards take care of safety in each pool. A medical station is also available at the facility.
Can I bring swimming accessories with me?
Yes, accessories such as goggles, sleeves, or macarons can be brought into the pool area.
Are there extra charges for the slides at the Gorący Potok Thermal Baths?
No, all attractions available in the pool area are included in the ticket price.
Can you bring your drinks/food into the pool area?
No, it is forbidden to bring your provisions, beverages or alcohol purchased outside the complex to the Hot Creek Thermal Baths.
Can I consume alcohol on the grounds of the Gorący Potok Thermal Baths?
Yes, alcohol can be consumed on the premises of the Gorący Potok Thermal Baths. Consumption of alcohol purchased on the premises of the complex is not allowed only in the visibly marked children’s area and in the SPA area ” Grzysno Pleasure (omitting special events organized in the SPA area, during which small amounts of alcohol are allowed)
F.A.Q.
Frequently asked questions - SPA
Do I have to enter the sauna naked?
The SPA zone “Grzysno Przyjemność” is a non-textile zone. This means that you can not be in this zone in a bathing suit or other clothing. For your own comfort, it is acceptable to cover yourself with a towel or pareo (available for rent at the SPA reception).
How much does it cost to rent a towel?
The cost of renting a towel/pareo is PLN 9.00, and the refundable deposit is PLN 90.00.
The cost of renting a bathrobe is PLN 15.00, and the refundable deposit is PLN 150.
The deposit is credited virtually to the watch. Return must be made in the presence of staff to the appropriately marked container at the SPA Reception or at the main cash registers. In case of non-return of the lent assortment – payment is made at the cashiers at the exit.
Can I enter the SPA/sauna area in a swimsuit?
The “Grzysno Przyjemność” SPA area is a non-textile zone. This means that swimsuits and other clothing are not permitted in this area. For your comfort, you may cover yourself with a towel or pareo (available for rent at the SPA reception).
How much is the surcharge for overstaying in the spa area?
The surcharge for exceeding the time limit in the “Grzysno Przyjemność” SPA zone is PLN 1 / 1 min, and the surcharge for exceeding the time limit after 10 p.m. is PLN 2 / 1 min.
What times are the sauna sessions held?
Current sauna ceremony times can be found in the tab – Saunas
Can children use the spa area?
The SPA zone “Grzysno Przyejmność” in the Gorący Potok Thermal Baths is a zone for adults only. It is also a non-textile zone.
Can I enter the steam sauna wearing a towel?
No, you should not enter the steam sauna in a towel, but naked. The high humidity and temperature in the sauna cause the towel to soak up water very quickly, which not only reduces the comfort of use, but can also promote the growth of bacteria and fungi.
Are massages/spa treatments included in the price of entry to the spa area?
No, massages and spa treatments are charged extra depending on the offer selected. For more information, please see – Massages and SPA treatments
Can I buy a voucher for a massage or sauna?
We have several different variants of vouchers, including massage and OPEN ticket (pool area + spa area). Details can be found in the tab – Vouchers